Emergency Support — 24×7
Tap the red SOS button on any page, or call us directly.
Emergency reporting
Tap the floating SOS button to instantly call our helpline. Use it for: missing helper, harassment, medical emergency near you, suspicious behaviour.
Abuse prevention
- Phone numbers are masked on both sides until booking is confirmed.
- All in-app chat is logged and reviewable on dispute.
- One-tap "Report" on every booking. Zero-tolerance for harassment.
Suspicious activity monitoring
- Bookings flagged by ML for unusual location / time patterns are reviewed by humans within 30 minutes.
- Repeated cancellations, abusive language or off-platform payment attempts trigger an investigation.
Secure communication
- All messages travel over HTTPS / TLS 1.3.
- WhatsApp deep-links unlock only after payment.
- Live tracking is shared only between the patient, helper and Hospital Saathi support — never publicly.
For helpers
Helpers can mark a booking unsafe and request immediate evacuation; Hospital Saathi blocks the patient pending review.