We want every Hospital Saathi visit to feel safe and worth it. Here's exactly when you get a refund.
Full refund (100%)
- No verified helper available within your chosen time window.
- You don't like the assigned helper after viewing the profile — request refund within 30 minutes of unlock.
- Helper does not show up at the hospital — see the Double Refund Guarantee below.
Double Refund Guarantee 💎
If you reach the hospital at the booked time and your helper does not arrive, our team will refund 2× the amount paid within 8 hours of you reporting it on our helpline or WhatsApp.
Partial refund (50%)
- Cancellation between 12 hours and 2 hours before the booking.
No refund
- Service has been completed and helper has marked the visit done.
- Cancellation under 2 hours before the booking time.
- Cash paid directly to a helper (against policy — see Terms).
How to request a refund
Email care@hospitalsaathi.in or call +91 96919 42247. Refunds are processed to the original payment method within 5–7 working days.